Terms and conditions
Your agreement to these Terms and Conditions – By registering for or attending an Event, you confirm that you have read and agree to be bound by these Terms and Conditions.
The Event is organised by CRU (comprising CRU International Limited, CRU Publishing Limited and their affiliated companies) and is subject to your agreement to these Terms and Conditions.
These Terms and Conditions should be read in conjunction with our Privacy Notice and Code of Conduct.
1. Introduction
1.1 The event is organised and managed by CRU Publishing Limited, a company registered in England and Wales with registration number 2504047 and registered office at Ground Floor, 31 Kentish Town Road, Camden, London, NW1 8NL.
1.2 References to “CRU” mean CRU Publishing Limited and CRU International Limited, together with their relevant affiliated companies where applicable. Reference to “you” means the customer or entity completing the booking request.
1.3 All applications to register for/attend the event, and all orders to purchase the relevant documentation pack, are made subject to these Terms and Conditions which shall apply to the exclusion of any terms imposed by you.
1.4 You acknowledge and agree that CRU may, where appropriate and subject always to applicable data protection and privacy laws, publicly refer to your business relationship with CRU, including, but not limited to, social media, email promotion and public websites. Any such announcement will be limited to what is reasonably necessary for the stated purpose and will not be made in a manner that is misleading, defamatory or unfairly prejudicial to your business.
1.5 You acknowledge and agree that CRU may, subject always to applicable law, use your company name, logo and a general description of your participation in the Event for the purposes of identifying your involvement in the Event and promoting CRU’s events, services and activities. Any use by CRU of testimonials, quotations, case studies, speaker announcements, images, recordings or any other promotional material that identifies you or your organisation beyond a general factual reference to your participation shall be subject to your prior written approval and, where required by applicable law, your separate opt-in consent.
2. Bookings
2.1 All applications to register for an event are subject to availability and payment in full unless otherwise agreed in writing by CRU.
2.2 Applications to register for an event can be made in one of the following ways:
Online via event website
Via email to [email protected]
2.3 Confirmation (or rejection) of your booking will be sent to you via email within five (5) working days of our receipt of your booking request.
2.4 Delegate passes issued for use at the event are valid for named attendees only and, subject to clause 4.2 below, cannot be transferred unless agreed in writing by CRU.
2.5 If CRU agrees, in accordance with clause 2.4, that any delegate passes can be transferred to a third party, then you will be responsible for ensuring that such third party complies with these Terms and Conditions. You shall remain responsible for all acts and omissions of such third party as if they were your own.
2.6 You may be asked for photographic ID during the event. If you are unable to provide identification which matches your delegate pass you may be asked to leave the event.
3. Prices and payment
3.1 The prices for attending the event, and/or purchasing the documentation pack for the event are set out on the relevant registration booking form or can otherwise be obtained from us upon request.
3.2 The price is exclusive of VAT (or equivalent sales tax). You shall pay any applicable VAT to CRU on receipt of a valid VAT invoice.
3.3 Once your booking has been confirmed an invoice will be sent to you within ten (10) working days setting out the relevant payment instructions and terms. Payment is due immediately upon receipt of this invoice.
3.4 We accept payment by
The following credit & debit cards: AmEx, Visa and Mastercard;
Bank Transfer (please contact us for account details).
3.5 Should you fail to pay within two (2) weeks after receipt of the invoice and the registration rate changed during this time, we reserve the right to amend your booking and reissue an invoice to reflect the current rate.
If you apply to register for the event less than two (2) weeks before the date of the event we will only accept payment by a credit card, unless we expressly agree otherwise in writing.
If, for any reason, we have not received payment in full by the date of the event you (or the attending delegate) will be asked to provide payment by credit card on the day of the event. We reserve the right to cancel your booking at any time if payment is not made and refuse entry to the event.
3.6 You acknowledge and accept that if payment is not made in accordance with this Clause 3, interest on the overdue balances (including any period after the date of any judgment or decree against the Customer), and late payment fees, fall due and payable and are calculated upon the basis set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).
3.7 You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
4. Changes to the event and cancellations
4.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of the event or the advertised speakers. We reserve the right to make changes at any time. Where we alter the time and/or location of the event, we will provide you with notice and offer you the choice of either a credit for a future event of your choice (up to the value of sums paid by you in respect of the event) or the opportunity to attend the event as revised.
4.2 If you are unable to attend the event, we welcome substitute delegates attending in your place from the same business organisation at no extra cost provided that we have at least 2 days prior notice of the name of the proposed substitute and received payment in full. Please notify us of any substitutions by email at: [email protected].
5. Content
5.1 All rights in all presentations, documentation and materials published or otherwise made available as part of the event (including but not limited to any documentation packs or audio or audio-visual recording of the event) (“Content”) are owned by CRU or are included with the permission of the owner of the rights.
5.2 Except with CRU’s prior written consent or where expressly permitted by CRU, the relevant speaker or the venue, no photography, filming or recording of the Content is permitted. This restriction does not apply to reasonable personal photography or social media sharing by attendees of the Event, provided that such activity:
- does not interfere with the Event or other attendees;
- does not capture confidential, restricted or otherwise prohibited Content;
- complies with any venue rules, speaker restrictions and instructions given by CRU or the venue; and
- is not used for commercial purposes without CRU’s prior written consent.
For the avoidance of doubt, this clause does not prevent attendees from posting their own photographs or general impressions of the Event on social media, provided that they comply with this clause and any applicable venue or speaker restriction
5.3 You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content save that use by the relevant delegate for internal business purposes shall be permitted, and in particular but without limitation you shall not and shall procure that each of your delegates shall not:
(i) upload any Content into any shared system;
(ii) include any Content in a database;
(iii) include any Content in a website or on any intranet;
(iv) transmit, re-circulate or otherwise make available any Content to anyone else;
(v) make any commercial use of the Content whatsoever; or
(vi) use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.
5.4 Any views expressed by third-party speakers or authors do not necessarily reflect the views or opinions of CRU. CRU cannot be held responsible for the views of third parties or any associated data and charts provided.
5.5 Any suggestions or advice contained in the Event should not be relied upon in place of professional or other financial advice. Whilst CRU take reasonable care to ensure that Content created by CRU is accurate and complete, some content is supplied by third parties. CRU cannot be held responsible for the views of third parties or any associated data and charts provided. You should verify the accuracy of any information, whether supplied by us or third parties, before relying on it.
5.6 To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time.
6. Liability
6.1 Subject to Clause 6.4, our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to an Event, shall be limited to the price paid by you in respect of your booking to attend the Event.
6.2 Subject to Clause 6.4, we shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.
6.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, damages, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to an Event.
6.4 Nothing in these Terms and Conditions shall limit or exclude either party's liability for:
6.4.1 death or personal injury caused by that party's negligence, or the negligence of that party's employees, agents or subcontractors.
6.4.2 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982, to the extent applicable.
6.4.3 fraud or fraudulent misrepresentation; or
6.4.4 any other liability which cannot be limited or excluded by applicable law.
6.5 Except to the extent expressly stated in clause 6.4 all terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
6.6 You assume sole responsibility for all conclusions drawn from the event services or Content and for any decisions taken as a result. CRU shall have no liability to you in respect of any outcomes or consequences arising from, or relating to, your use of, or reliance on, the event or the Content, except to the extent that such liability cannot lawfully be excluded.
7. Compliance
7.1 You warrant that you shall:
7.1.1 comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 and the Foreign Corrupt Practices Act of 1977;
7.1.2 not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;
7.1.3 promptly notify us (in writing) if you become aware of any breach of clause 7.1.1 or 7.1.2, or have reason to believe that you (or someone on behalf of you) have received any request or demand for any undue influence or other advantage of any kind in connection with the performance of these Terms and Conditions.
7.2 CRU expects delegates to observe all relevant competition laws at the event and any related events. Participants are individually responsible for their compliance when attending this event. Any talks, presentations or discussions must be fully compliant with competition laws and delegates are reminded that they must not raise discuss or exchange commercially confidential information relating to the companies they represent. If in any doubt, delegates should seek their own legal advice.
7.3 CRU operates a sanctions policy and reserves the right to refuse/cancel bookings from, or refuse entry to, any such persons or organisations who do not meet the requirements of this policy, in its absolute discretion.
7.4 Breach of this clause 7 shall entitle us to terminate our agreement with you in accordance with clause 11.1.3.
8. How we may use your personal information
We will only use your personal information in accordance with our Privacy Policy [IH2] and the information below. The Privacy Policy sets out further details about how we collect, use, store and share personal information, including your rights under applicable data protection law.
As a registered attendee, you acknowledge that CRU may process your information for the purposes described below, subject always to applicable data protection law and your rights under that law.
8.1 Delegate List on CRU's website
CRU publishes a delegate list with job titles, company names, and countries on their event website prior to the event.
8.2 Announcements on Social Media
CRU may announce company participation and, for speakers, individual participation on our social media channels, including LinkedIn, X and Facebook. If you are a speaker, you will have the option to opt out of having your details, including your photograph, shared in this way, where such use is not otherwise necessary for event administration or another lawful purpose.
8.3 Announcements via email
CRU may send promotional emails and newsletters in accordance with applicable marketing laws, including PECR, where it has a lawful basis to do so. This may include information about the Event, a summary of the delegate list, and other relevant products and services, where permitted by law and, where required, with consent or under the soft opt-in rules.
8.4 Sharing your data with other attendees of the event
Your name, job title, company and country may appear on the delegate list for this Event which may be made available to other registered attendees and via the printed guide, email, the event app, or event networking platform.
These details may be entered on the Event networking system together with, where applicable and as provided by you, your email address, business activities, company website, social media links and delegate profile to enhance your networking opportunities. You will also have the option to update certain information on the app or networking system itself.
8.5 Monitoring activity on the app/networking platforms
CRU may monitor usage of the Event app and networking platform in order to improve event delivery, understand platform performance and enhance user experience. CRU will not monitor or record private chats, messages or private video calls between participants on the platform.
8.6 Data sharing with exhibitors and sponsors
Where you have indicated that you wish to receive information from exhibitors or sponsors, or where otherwise permitted by applicable law, your details may be shared with the relevant exhibitor or sponsor so that they may contact you. Information about your visits to exhibition stands, together with your contact details and any other information explained at the point of collection, may also be shared via QR code scanning from your badge.
8.7 Data sharing with our badging partners
At some events, we may use third-party service providers to process your data for the purpose of producing your delegate badge. We only share the data necessary to produce your badge, together with your delegate status, such as speaker or sponsor, and a flag indicating unpaid registration where required for event administration. These providers act on our instructions and subject to appropriate contractual safeguards.
8.8 Delegate list in the printed guide at the event
Your details may be included in the printed Event guide distributed to delegates at the Event. You will be given the option to opt out of this at the point of registration.
8.9 Filming and Photography
8.10 Contacting you regarding other relevant products and services
Where permitted by applicable law, including PECR, your contact details may be used by CRU International Group companies to send you information about relevant products, services, publications and events. You will always be able to opt out of marketing communications, and where consent is required, CRU will obtain that consent separately.
9. Health and safety
9.1 When attending a live event, delegates must observe all health and safety rules and regulations and any other reasonable security requirements that apply at the premises.
9.2 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all losses, damages, costs, claims or expenses of any kind arising from any breach by you (or any of your delegates) of this clause 9.
10. Confidentiality
10.1 You undertake that you shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of CRU, including any event delegate lists which you may be provided with access to, or any of its affiliates, except as permitted by clause 10.2.
10.2 You may disclose CRU’s confidential information:
10.2.1 to your employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising your rights or carrying out your obligations under or in connection with these Terms and Conditions. You shall ensure that your employees, officers, representatives, contractors, subcontractors or advisers to whom you disclose CRU’s confidential information comply with this clause 12; and
10.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
10.3 You shall use CRU’s confidential information for any purpose other than to exercise your rights and perform your obligations under or in connection with these Terms and Conditions.
11. CRU’s rights to terminate
11.1 CRU may end the contract to provide the event services to you, or suspend the event services, at any time by writing to you if:
11.1.1 you do not make any payment to us when it is due;
11.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services (e.g. delegate information).
11.1.3 you breach any material term of these Terms and Conditions, including clause 7 (Compliance), clause 9 (Health and Safety), and clause 11 (Confidentiality).
12. General
12.1 These Terms and Conditions (together with any documents referred to herein or required to be entered into pursuant to these Terms and Conditions) contain the entire agreement and understanding between us and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and Conditions and any such document.
12.2 You acknowledge that in registering a delegate place you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in these Terms and Conditions.
12.3 These Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between CRU and you.
12.4 You accept that communication with us may be electronic. We may contact you by email or provide you with information by posting notices on our website, save that any notices of material changes to your booking with us will be emailed to you directly. You agree to electronic means of communication and acknowledge that communications provided electronically may satisfy any legal or contractual requirement for writing, subject always to applicable law.
12.5 Save as set out in Clause 4.2 you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these Terms and Conditions.
12.6 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.7 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.8 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services or let you attend the event, we can still require you to make the payment at a later date.
12.9 These Terms and Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of England and Wales and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute which arises hereunder.